---
title: "Install Loyalty Card on iPhone (iOS) - Apple Wallet"
description: "Learn how to install a digital loyalty card in Apple iOS devices"
url: https://help.loyally.ai/en/articles/23-install-loyalty-card-on-iphone-ios-apple-wallet
collection: "Add cards to your mobile wallet"
updated: 2026-09-24
language: en
---

# Install Loyalty Card on iPhone (iOS) - Apple Wallet

Learn how to install a digital loyalty card in Apple iOS devices

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## **Install Loyalty Card on iPhone (iOS) via Apple Wallet**

### **Steps to Install:**

1.  Go to [**app.Loyally.ai**](https://app.loyally.ai/) > '[**Cards**](https://app.loyally.ai/cards)' > Choose a card to '**Open**'
    
2.  **Choose Installation Method**:
    
    -   **Scan QR Code**: Customers scan the QR code.
        
        OR
        
    -   **Direct Link**: Share the generated link to install.
        
        ![](https://staticfiles.gleap.io/ghelparticle/yaWjsCm1R6yfluh8eKNavNhk3Hk0AsC8VmTOwNhN0nzIYnJBqQ1Q10K7sznmclOvNTz7aWqfi3V.gif)

> **Info:** **Tip:** Ensure your card design is finalized before sharing, as some visual updates may take a few moments to sync across all active devices.

3.  Customers complete the form with their:
    
    -   First Name
        
    -   Last Name
        
    -   Contact Number
        
    -   Email
        
4.  Tap '**Install in Apple Wallet**' and then press **'Add'** to finalize.
    

![](https://staticfiles.gleap.io/ghelparticle/rgteXf0TGrdDT67rNv4vNl1APwApgAyshPAsJrf45dG0KBh4XZoU1hr7qKCpalGWeUdH1rRMLo5.png)

Once installed, your customers can find your card at any time by opening the **Apple Wallet** app. They can tap the **"..."** icon on the card to view their points history, read your privacy policy, or toggle "Allow Notifications" to receive updates about rewards and points.

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### Troubleshooting Common Issues

-   **Missing 'Add' Button:** Ensure the customer is using the native Safari browser. Third-party browsers or in-app social media browsers (like Instagram or Facebook) can sometimes block Wallet integrations.
    
-   **Expired Links:** If a link isn't working, verify that the card is still marked as "Active" in your [Loyally.ai](https://Loyally.ai) dashboard.
    
-   **Update Delays:** If you change a customer's point balance and it doesn't reflect immediately, ask the user to pull down on the card in Apple Wallet to refresh it.
    

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### Best Practices for Distribution

To maximize the number of customers installing your card, consider these placement ideas:

-   **At Checkout:** Place a physical "Scan to Join" sign near the point of sale.
    
-   **Email Signatures:** Add the Direct Link to your business email signature.
    
-   **Post-Purchase SMS:** Send an automated text with the link immediately after a customer makes their first purchase.
    

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## Related Articles

[

Install Loyalty Card on Android - Google Wallet

Learn how to install a digital loyalty card on Android devices via Google Wallet

](https://help.loyally.ai/en/articles/25-install-loyalty-card-on-android-google-wallet.md)[

Install Loyalty Card on Android - PWA

Learn how to install a digital loyalty card on Android devices via PWA (Progressive Web App)

](https://help.loyally.ai/en/articles/24-install-loyalty-card-on-android-pwa.md)