---
title: "How to Restore your Loyalty Card"
description: "If you lose your device or delete the card by mistake – just restore"
url: https://help.loyally.ai/en/articles/26-how-to-restore-your-loyalty-card
collection: "Add cards to your mobile wallet"
updated: 2026-09-18
language: en
---

# How to Restore your Loyalty Card

If you lose your device or delete the card by mistake – just restore

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## How to Restore the Card

If you lose your device or delete the card by mistake – just restore

### **Steps to Re-install:**

1.  Go to [**app.Loyally.ai**](https://app.loyally.ai/) > '[**Cards**](https://app.loyally.ai/cards)' > Choose a card to '**Open**'
    
2.  **Choose Re-installation Method**:
    
    -   **Scan QR Code**: Customers scan the QR code.
        
        OR
        
    -   **Direct Link**: Share the generated link to install.
        
        ![](https://staticfiles.gleap.io/ghelparticle/yaWjsCm1R6yfluh8eKNavNhk3Hk0AsC8VmTOwNhN0nzIYnJBqQ1Q10K7sznmclOvNTz7aWqfi3V.gif)
3.  Customers complete the form with their:
    
    1.  First Name
        
    2.  Last Name
        
    3.  Contact Number
        
    4.  Email
        
4.  Tap '**Install**'.
    
    ![](https://staticfiles.gleap.io/ghelparticle/9rMx8cELEwE8mVGFKNm2raBfFqJs8yDnpmI2ArI6LBMmXsUJxtnCf6bTBBoUKSwnmajZformWpm.png)
5.  When a lost card is detected, you will see the "**Continue with card issue**" button. Enter the "**Confirmation code**" sent to your phone number and tap '**Continue with card issue**'.
    
    ![](https://staticfiles.gleap.io/ghelparticle/t6lEsqDml1hh0GBcMhF9O2xsCoFaEsyPy9CLTB4biAA2WjXwkLbBR0ykUPxgNCE1x6DrsEYcnUi.png)
6.  This recovers their digital loyalty card. To re-install on their device, tap '**Add**' at the top-right corner.
    
    ![](https://staticfiles.gleap.io/ghelparticle/B8BH9Bhjq4abP4rgVbah7SPzGT7KaOnBONxZKPD6TPtL1w4uRNKhZR5tPiKwwc6xm7ilQwhBKm4.png)

> **Success:** Encourage customers to "Pin" the loyalty card URL to their phone's home screen or save it immediately to **Apple Wallet** or **Google Pay**. This prevents the need to search through emails or re-authenticate every time they visit your store.

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### Best Practices for Digital Loyalty Cards

Follow these tips to maximize the security and convenience of your digital loyalty program.

-   **Promote the Direct Link:** Include the "Direct Link" in your social media bios, email signatures, or SMS marketing. This makes it easier for customers to re-install their cards without needing to be physically present to scan a QR code.
    
-   **Verify Identity During Restoration:** When helping a customer restore a card in-person, double-check that their name and phone number match your records to prevent duplicate accounts.
    
-   **Educate on the 'Add' Button:** Remind customers that simply filling out the form isn't the final step—they must tap **Add** in the top-right corner to successfully save the card to their device.
    

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## Related Articles

[

Scanner App Installation for Quick Access

Easily access the Scanner App on Your Home Screen

](https://help.loyally.ai/en/articles/33-scanner-app-installation-for-quick-access.md)[

How to Use the Card Marketing Kit for Offline Card Distribution?

Download a print-ready professional marketing kit for offline card distribution

](https://help.loyally.ai/en/articles/129-how-to-use-the-card-marketing-kit-for-offline-card-distribution.md)