Do you have a public roadmap or can you let us know what features to expect in the future?
Stay up-to-date with the latest features and upcoming Loyally.ai updates by visiting our roadmap at https://roadmap.loyally.ai/roadmap.
If you have a feature request, please visit https://roadmap.loyally.ai/ to submit it. Thank you for supporting us in improving Loyally.ai!
Where can I find guides, demos, or examples for using your tool and its features?
Guides can be found at https://help.loyally.ai/ and live demos can be booked at https://loyally.ai/contact.
What languages do you support?
Arabic
Catalan
Chinese (Simplified)
Chinese (Traditional)
Czech
Danish
Dutch
English
Estonian
French
German
Hebrew
Hindi
Icelandic
Indonesian
Italian
Japanese
Kazakh
Korean
Latvian
Lithuanian
Norwegian
Polish
Portuguese
Portuguese (Brazil)
Romanian
Russian
Slovak
Spanish
Swedish
Thai
Turkish
Vietnamese
How do we reach support?
You can reach support via our chat widget or via email support@loyally.ai
Is this GDPR compliant?
Yes :)
What payment gateway connections are available?
Stripe, Paypal, Stripe Connect
Is this HIPAA compliant?
Yes :)
What happens to user data collected by Loyally.ai?
We collect user data via the secure https protocol and it is stored in encrypted form.
Where are the Servers Located?
Our servers are hosted on DigitalOcean in data centers in the US and Germany to speed up data transfer.
Can Loyally.ai be integrated into our POS system?
We have an open API that you can use to create your own integration. Since there are many different POS terminals, we are unable to provide specific examples. This is because customers create their own integrations and we do not have visibility into which POS systems they use.
If you have any questions about the API, please reach out to us and we will be glad to assist you.
What is UTM?
UTM - you will have a separate link that will lead to the installation of the map. But you will be able to track that this is the link where the map is installed.
For example, you call the UTM tag "Instagram" and you will know who exactly of the customers put the coupon from Instagram.
You make a second tag "customer VIP". You give this client this link and he distributes it to his friends, for example. And you will know who put the coupon from the client VIP.
That is, UTM tag gives you the ability to share channels from which your customers come. Gives you information which channel works best.
There is no need to duplicate the card. On one card, you can create a lot of UTM links.