How does PUSH notifications work?

Push Section

Push notifications can be created from the Loyally.ai app in order to send push notifications to the customer on any specific event. Moving further, let us take a look at how can you access the push notifications section.

1. Sign in to Loyally.ai and go to 'Mailings' in the Menu Panel.

2. Navigate to 'Send Push' section.

3. Here, you can create PUSH notifications for a card-triggered event to show on the customer's lock screen.

   

How does iPhone (iOS) Push notifications work?

1. Once enabled, push notifications will appear on your customer's iOS device's lock screen.

   

   Tapping a notification opens the card.
   

2. Any changes in your earned points are highlighted in the top-right corner of your customer's card.

   

How does Android Push notifications work?

1. Once enabled, push notifications will appear on your customer's Android device's lock screen.

   

   Tapping a notification opens the card.

2. Any changes in your earned points are highlighted in the top-right corner of your customer's card.

To receive push notifications on your Android device, make sure notifications are turned on for the card.

How long does it take for push messages to be received by our customers?

Push messages usually arrive in 20-30 seconds, but delivery times can vary because of how Android and iOS handle notifications.

If a user is on their phone or has the card open, the message might not show up right away, and this is controlled by Apple and Google, not us.

To see if a message was received, check the 'Latest Updates' on the customer's card to confirm message receipt.

Why aren't my customers receiving push messages? (Common reasons for non-delivery)

Here are some reasons why your customers may not receive push messages from you.

1. Card Not Installed: Push messages require the card to be installed in Apple Wallet or PWA (for Android devices). Check the 'Card Status' under your 'Customers' section. If it's 'not installed', you'll need to send them their unique card link to install it.

2. Google Wallet Limitation: Currently, Google Wallet doesn't support push notifications. However, messages will appear in the 'Latest Updates' section on their card. Instead, Android users can install as a PWA instead.

3. Automatic Updates Off: On iOS devices, customers may not receive updates if they've turned off 'Automatic Updates'.

4. Push Notifications Disabled: For Android devices using PWA cards, customers might have disabled push notifications.