Creating an SMS campaign

Creating an SMS campaign

1. Sign in to Loyally.ai and go to 'Mailings' in the Menu Panel.

2. Click 'Actions' and choose 'Create a mailing' from the dropdown menu.

   

3. From the "Create a mailing" window, give your campaign a Name and select 'SMS'.

   

4. Choose your recipients. The default option is 'For all customers,' which sends push notifications to all customers. To send push notifications to specific customers, click the 'Selected segment' button. Segmented options include:

   • 📁 'My Segments' (Custom segments)

   • ❤️ 'Healthy' (e.g. Status, Gender, Birthday)

   • 🙂 'Loyalty' (e.g. Card Install Status, Device)

   • 🖖 'RFM-segments' (e.g. Beginners, Champions, At risk, Need attention, Loyal)

   • 💬 'Communication' (e.g. Birthdays)

   

5. You can send the SMS immediately or schedule it by selecting the ✅ 'Schedule' checkbox and setting the date and time.

   

6. Enter the message you want to send via SMS using the Message textbox.

   • You can include emojis.

     

   • You can include placeholders.

     

7. Ready to send? Click 'Create a mailing' and confirm. This schedules the SMS and logs it in our mailing list.

   

Done 🎉🎉

Want to see the campaign recipients and sending status?

Click on the campaign name for more details.