Why It Matters: Gathering customer feedback isn't just about improving your service; it's also a powerful way to collect positive reviews that boost your search engine ranking.
Log in to your Loyally.ai account and navigate to the 'Cards' page.
Choose an existing card OR create a new one from 'Template' or 'From Scratch'.
In the card's 'Information' section, find and click 'Add link' under 'Feedback links'.
Enter your public Feedback page details (e.g. Google Maps, Trip Advisor, Yelp, etc).
Open the card in Apple Wallet or Android Device Wallet.
From the top-right corner, tap the menu icon.
From the list of options, tap 'Pass Details'. This opens the details of the selected pass.
Here, tap the 'Leave your Feedback' button.
This opens the feedback form from where you can tap the number of stars you want to rate the service as. Once rated, tap the Send button.
You can link your business profiles from the following sites to your loyalty card. Each platform offers a unique way for customers to share their experiences:
Platform | Description |
Custom | Allows the customer to connect with any platform that they wish. |
2gis | Allows customers to leave ratings and detailed reviews on a popular map-based directory used for local navigation. |
Booksy | Specifically for service providers, letting clients leave reviews directly on your booking profile after an appointment. |
Booking | Essential for hospitality businesses, where guests provide verified ratings on their stay and service quality. |
Enables customers to "Recommend" your business to their social circle, increasing your visibility on their feeds. | |
Flamp | A dedicated review platform where users share feedback on local services to help others make informed choices. |
Foursquare | Customers can leave "Tips" and short reviews to highlight what they enjoyed most about your location. |
The most critical platform for SEO; reviews left here boost your ranking in Google Search and Maps results. | |
Yandex | A key platform for capturing customer ratings and reviews within the Yandex search and maps ecosystem. |
Yell | A trusted UK business directory where local customers go to read and write reviews for reputable services. |
Yellowpages | A classic directory that allows customers to provide star ratings and written feedback on your business profile. |
Yelp | A high-traffic site where detailed customer reviews and photos can significantly influence local reputation. |
Zoon | A specialized recommendation service where users rate businesses based on specific service categories and quality. |
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